Virtual Help Desk (VHD)
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The Virtual Help Desk (VHD) was established to provide services for students. These services will also be available face-to-face by visiting the respective offices listed below.
Hours of Operation
Monday
9:00 a.m. to 5:00 p.m.
Tuesday
9:00 a.m. to 7:00 p.m.
Wednesday
9:00 a.m. to 7:00 p.m.
Thursday
9:00 a.m. to 5:00 p.m.
Friday
9:00 a.m. to 5:00 p.m.
1st & 3rd Saturday's
9:00 a.m. to 1:00 p.m.
What can I find help with on the VHD?
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Please click on the department links below to be directed to the web page for each office.
Academic Advising / Student Success Center
- Academic advising and assistance with registering for courses
- Review and update educational plan
- Course planning for upcoming semesters
- Success coaching and strategies for success
- Referral to academic departments
- Understanding academic standing
- Steps to apply
- Admissions information
- Assessment scores
- High school transcript /GED scores
- Unofficial transcript
- Expired applications
- Dual enrollment inquiries
- International students
- Veteran students
- How to apply for financial aid
- How to contact the financial aid office
- How to check your financial aid status
- How to check missing document status
- How to check your Satisfactory Academic Progress (SAP)
- How to check your tuition charges
- Textbook payment options
- Registration assistance
- Change of major
- Information changes (name, address)
- Add/drop/withdrawal information
- Academic renewal
- Diploma inquiries
- Degree audits
- Grades/transcripts
- Transcript ordering
- Billing obligations
- Payment arrangements
- Tuition waivers
- Refund inquiries
Other Departmental Pages and Campus Resources
- Bookstore
- Career Development & Employment Services
- Center for Academic Achievement, Tutoring Services
- Disability Support Services
- Granville T. Woods Scholars Program
- Mayor’s Scholars Program
- MyBCCC (Panther Portal, Canvas, Cashnet, Financial Aid, Gmail)
- Student Accounting
- Student Life & Engagement
- Student Support & Wellness Services
- Testing Center
- TRIO Student Support Services Program
- TRIO Upward Bound Math & Science
- Workforce Development
Can I also call or email for help?
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Yes. Please click on the office names above to be redirected to the contact information for each office.